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Frequently Asked Questions

Explore the most common questions and detailed answers about our events, concerts, and security to help guide your journey in Maticko.

Pick an event, choose your ticket type and quantity, then check out and pay securely with M-Pesa or card. Your ticket is issued instantly once payment is confirmed.

Your ticket is emailed to you and available in your Maticko account immediately after payment. Show the QR code at the gate to scan in.

Most tickets are refundable up to 24 hours before the event under our Easy Refund policy. Refund windows are shown on each event before you pay.

Yes. Each ticket type has a per-order limit shown on the event page — select the quantity you need before checking out.

We support M-Pesa STK push and major debit/credit cards. Prices are shown in Kenyan Shillings (KES).

Every order is covered by FanProtect and is 100% guaranteed. Payments are processed over encrypted channels and we never store your full card details.